If you are not completely satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 14 days of receipt of the product. Please note that return shipping charges are non-refundable unless the item received is incorrect or damaged. In that case, please contact our Customer Service Department at [email protected] prior to sending the product back so that we can provide you with a return shipping label.
Returns or exchanges must be in the original unworn, unwashed, and undamaged condition. We pride ourselves on quality merchandise and will accept any defective merchandise or incorrectly received an item for return or exchange.
To return an item for any other reason, please send the unused items with the packing slip, and return, store credit, or exchange instructions to :
Enchante HomeC/o Retail Returns Department
267 5th Avenue
New York , NY 10016
For Enchante Home items that have been purchased through other online retailers and not enchantehome.com, please contact the designated vendor directly for return policy information.
Sale items are final sale and may not be returned or exchanged unless an item is defective or an incorrect item was received.
If you have any questions regarding our return policy, please contact our Customer Service Department via email at [email protected]